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The info for exactly what is occurring is limited but based on images and the initial synopsis from. See for New Zealand product recall information. Some people have suffered injuries due to this explosion. In some circumstances, there is a chance that moisture may penetrate the electrical connectors of the machines causing a spark and potentially a fire hazard. Samsung top loader washing machines in the following six models are being recalled for service: SW65V9WIP/XSA, SW75V9WIP/XSA, SW70SPWIP/XSA, SW80SPWIP/XSA. If your model is an affected model, until the service is performed, Samsung recommends that as a precautionary measure, you only use your washing machine if you are present or nearby to monitor it. Alternatively, we can offer you an exchange unit (subject to availability) or a refund.
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Samsung will arrange for an authorised service technician to provide a free in-home service for all affected models.
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Call 0800 855 502 or 0800 162 888 24/7, or email your name, home address, phone number, serial number, and model to find out if your machine is affected. Where do I find the model name / serial number? What should I do?Ĭheck the model name of your washing machine. Please contact Samsung for details of the affected serial numbers. The South Korean firm’s profits fell by 30% in the third quarter of 2016.The model names can be found on the back of the washing machine. Last month the company ended production of the phones, and it was sued in California court by a woman who said the phone problems extended beyond the Note 7 model. In 2013 Samsung ordered a recall of about 150,000 washing machines in Australia, fearing that the machines could cause fires.Īnd in September, US officials and Samsung ordered a recall of the company’s Galaxy Note 7 smartphone following reports that the devices caught fire.
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“I just remember covering my head and leaning towards my son and just screaming this scream that I didn’t even know I could scream.” It sounded like a bomb went off in my ear,” she said. Melissa Thaxton, another woman who reported an incident to Samsung, told ABC News that her machine blew up in April. The lower washer has an extra large capacity (5 cubic feet. The dent left at the washing machine’s point of impact was so deep that it pushed through into Michelle’s living room, which shares a wall with her garage.” The Samsung FlexWash washing machine adds more flexibility to your laundry with two separately controlled washers in the same unit. “Michelle’s washing machine exploded with such ferocity that it penetrated the interior wall of her garage, where it was located. “There is no reasonable or acceptable rate for washing machines to explode,” they wrote in their complaint. The recall follows a lawsuit filed earlier this year by two consumers, Suzann Moore and Michelle Soto Fielder, who alleged that the washing machines were “defectively designed and imposed an unreasonable risk to person and property”. Photograph: District court for the district of New Jersey
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We have worked closely with the CPSC to offer a consumer friendly recall that is safe, easy and complete with choices suited to the needs of anyone who may own a recalled machine.”Ĭustomers will receive a safety kit and instructions until their machines can be repaired. “We apologize for the inconvenience this is creating to our loyal customers. 3150 Idylwyld Drive North Saskatoon SK, S7L 5Y6. “Our priority is to minimize any safety risk and address the conditions that lead to the rare instance when the top of the washer unexpectedly separates from the unit,” the electronics and appliance company said in a statement. Looking for Washers, youll find an easy, relaxed experience when you shop with Trail Appliances. For Laundry Appliances our headline class is Washer and Dryer Sets where we do the work of matching compatible Washing Machines and Dryers for you.
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In its own statement, Samsung said the recall does not affect models sold outside North America. Our Refrigerators class includes products from brands such as GE Appliances, Samsung, Bosch GE Profile, Frigidaire, Haier, Cafe Appliances, SMEG, Bertazzoni. The CPSC also said that customers will receive a safety kit and instructions until their machines can be repaired, and they should be warned to use slower spin settings for bulky items until then. Michelle’s washing machine exploded with such ferocity that it penetrated the interior wall of her garage Legal complaint
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Customers can either have a free repair and one-year warranty, an exchange rebate on a new washing machine (with “loyalty incentive up to $150”) for a Samsung purchase), or a full refund for eligible new customers. The recall will affect 34 models of washing machines, about 2.8m machines in total, sold since 2011. Injuries in the reports include a broken jaw, an injured shoulder, and bruises and blunt force injuries, the agency said.
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